POLAR SPEED TERMS AND CONDITIONS OF SALE
1. ACCEPTANCE OF ORDERS
All orders are accepted by Polar Speed Distribution Limited, a part of Marken UPS Healthcare Precision Logistics (‘Polar Speed’) subject to the conditions of sale as described under these Terms and Conditions of Sale. No variation of these Terms and Conditions will be accepted by Polar Speed unless previously agreed in writing by Polar Speed. These Terms and Conditions are the entire agreement between the parties covering all wholesaling activity. Polar Speed reserve the right to refuse any order.
2. CUSTOMERS’ AUTHORITY
Customers entering into transactions with Polar Speed expressly warrant that they are authorised to accept these conditions for themselves.
3. PAYMENT
Payment of account is to be received by Polar Speed 30 days from invoice date. Failure to pay on the due date will entitle Polar Speed to withhold delivery of any subsequent orders.
4. PRICES
Prices charged will be prices charged on date of order entry. All trade prices quoted are subject to VAT at the prevailing standard rate.
5. DETAILS AND SPECIFICATION
Details and specification of products may be changed without prior notice. We will be pleased to check the details of any product for you by telephone. Polar Speed reserves the right to alter any specification of any given product at any given time without prior notification or withdraw any item without explanation.
6. CANCELLATION
Polar Speed will endeavour to meet the customer’s requirements but will not be under any obligation to accept cancellation or amendment to any order or part order.
7. TITLE AND RISK
Upon delivery of the goods to the customer or their nominated sub-purchaser, ownership of the goods shall transfer to the customer or nominated sub-purchaser (as the case may be), and the goods shall be at the customer’s sole risk from which time the customer shall be obliged to ensure the goods are adequately insured against loss or damage.
8. FORCE MAJEURE
Deliveries against the contract may be suspended pending any contingencies beyond Polar Speed’s control and Polar Speed shall not be liable for any loss or damage occasioned to the customer thereby.
9. NO WARRANTY – NO LIABILITY
Polar Speed gives no warranty and makes no representation as to the quality, suitability or fitness of any goods for any particular purpose whatsoever. Polar Speed does not accept nor shall it be liable for any product/goods liability claim or other liability of any kind where any losses or damages arose from or as a result of goods supplied by Polar Speed to the customer whether arising by reason of negligence on the part of Polar Speed or its employees, agents or subcontractor or otherwise. Notwithstanding anything to the contrary contained in these Terms and Conditions of Sale, Polar Speed shall under no circumstances be liable for any loss of profit (whether direct or indirect) or any indirect, consequential or economic loss or damage incurred by the customer or any third party, including loss under current and future contracts, loss of business or goodwill, administrative costs or disaster recovery costs.
10. DELIVERIES
Every effort will be taken to supply orders promptly but Polar Speed will not accept any responsibility for suspension or delay in deliveries nor the consequences thereof.
11. CARRIAGE
11.1 Carriage charges (where applicable) available on request.
11.2 Orders will normally be dispatched Monday to Thursday. In exceptional circumstances deliveries outside of this period may be made and may be subject to further charges.
11.3 A delivery charge will be applied for orders less than £250 excluding VAT.
12. METHOD OF DISTRIBUTION
The method of distribution will be Cold-Chain between 2° and 8° C.
13. NON-DELIVERY
All queries or disputes relating to invoices must be made in writing to Polar Speed within 7 days of the date of the invoice.
14. RETURNED GOODS
Polar Speed has a policy of no return for goods requiring refrigeration or other customised conservation requirements. The only exception to this policy is if goods have been dispatched in error by Polar Speed. Goods can then be returned but only if the procedure below is rigorously adhered to.
15. RETURNED GOODS PROCEDURE
15.1 Check the goods carefully upon arrival. If the order was delivered in error by Polar Speed, customer should telephone and email Polar Speed’s Order Processing Team immediately and no later than two working days. Goods can only be physically returned by prior agreement with Polar Speed confirmed via email. You will be given a returns reference number for returned goods collection. Receipt of provided returns reference number must be acknowledged via email. Do not send goods back without the provided and confirmed reference number. This number must be quoted on all correspondence.
15.2 Carefully repackage the goods in the same manner in which they arrived, i.e., boxed properly including any space filling materials. Goods returned damaged as a result of poor packaging will not be accepted by Polar Speed and you will not be credited.
15.3 You must write the returns number on the outside of the box and include a compliment slip or letterhead inside with the Returned Reference Number.
15.4 Polar Speed will arrange for the goods to be collected. Credit will be allowed on authorised returns as follows: a. Goods authorised for return due to an error by Polar Speed – 100% credit if goods are returned under the procedure above and they are in good order.
15.5 The following classes of goods will not be accepted for return: a. Vaccines and other cold storage goods which have been ordered in error by yourselves. b. Goods which have been damaged due to improper handling or abuse. c. Goods which have been opened, partly used or which the seals have been removed or tampered with. d. Goods which have been damaged by water, fire or smoke.
16. DATA PRIVACY
Polar Speed is the data controller for the processing of personal data. To access Polar Speed’s privacy statement, go to https://www.marken.com/privacy-notice.